FEATURED PROJECTS

olipop

Create an easy-to-understand operating procedure for the internal operations of the marketing and creative departments. 

ANA GASTEYER

Created, launched, and managed a merch line for the annual holiday Sugar & Booze tours. Collaborate on designing and managing sourcing, fulfillment, touring, and e-commerce solutions. 

LUCY’s backyard

Increase profitability, set expectations, training and duties for new management staff to come in and allow the family to step back from day-to-day operations. 

the austin shaker

Developed and implemented people operations processes, including detailed job descriptions, compensation structures, and staff performance evaluations. Established clear expectations to support the rapid growth of retail and wholesale operations. Conducted risk assessments to identify and mitigate potential business challenges.

ILLUMINIDOL

Evaluated daily operations to establish clear operating procedures, staff expectations, and hiring processes. Developed a framework for a sustainable business model, allowing the owner to scale growth while reducing involvement in day-to-day operations.

the 550 market

Organized business operations for the launch of The 550 District, established guidelines and management processes for vendor relationships, and provided event planning support as needed for the 2024 Spring Show. Focused on prioritization and problem-solving to create a more manageable schedule for the owner during the event.

the art supply shop

Supported the new creative business owner in establishing a strong operational foundation, allowing her to focus on design without the burden of managing business operations.

WHAT OUR CLIENTS ARE SAYING

Curious about what it’s like to work with us? Don’t just take our word for it—hear it straight from the businesses we’ve partnered with. Our clients’ experiences speak volumes about the value and impact we bring to their operations. From tackling one-time projects to providing ongoing support, we’re proud to share the trust and results we’ve built together. Let us connect you with a reference to see how we can make a difference for you too!

ILLUMINIDOL

“I have been extremely impressed and appreciative of how much Rachel has helped
to improve my business. Between implementing a new efficient workflow, helping with hiring exceptionally valuable team members, setting up roles/expectations for our whole team and so much more, she has elevated our level of performance overall.  This has allowed me to focus on other aspects of growth for the company.”
- Gavin Inverso, CEO

THE AUSTIN SHAKER

“I opened my first shop in 2015 and have had the pleasure of growing my small business for the last nine years. As a small business owner, I have found that there are aspects of the business that I am proficient, capable, and good at. I have also found that there are parts that I am not the best at (and honestly know I must do but have no interest in doing them).
Turns out that these tasks I have been putting off and avoiding are imperative to my business operating with a clear goal, a healthy work environment, and kept in compliance with state and federal regulations. I started working with Rachel Bockheim six months ago to get in order various projects. Clear-cut job descriptions, employee handbooks, performance reviews, disciplinary notices, and standards of procedure are just some of the undertakings Rachel has completed for my company. For as much as I dreaded these tasks, Rachel has made them painless. For anyone running their own business, time eludes us, in a short amount of time Rachel listens to me and turns my ramblings into a succinct, professional, and well-defined document. Knowing that I have documentation for current employees, past employees, and new hires has given me a piece of mind I did not know existed.

I cannot begin to explain how valuable the work Rachel and I have done together has been not only for me but also for my employees and the overall execution of daily operations. Believe me I know spending time and resources on the mundane paperwork of business operations is a drag. However, I can honestly say that working with Rachel to get this piece of the business sorted out is the absolute best thing I have done this year.

I highly recommend working with Rachel for all your business needs, you will thank yourself for it!”
- Kirstyn Litchfield, Owner

THE 550 DISTRICT

“I can not more highly recommend Rachel Bockheim. She came into the chaos that is the Round Top Antique Show, and immediately created structure and order. She listened to our concerns and walked us through identifying how we wanted our venue's unique personality to translate into buyer experience. Most impressively she managed our vendors; all artists,
designers, and artisans with competing agendas (and egos) sensitively, firmly, and fairly. I appreciate the structure, systems, and organization she brought to our very messy table.”
- Katherine DeStefano, Manager 
The 550 Market and Rockabilly Baroness

THE ART SUPPLY SHOP

“Quite simply, I couldn’t do it without Duck Soup. Their reliability and unwavering organizational skills have been a game changer, not only keeping me on track but ensuring every project we handle is executed flawlessly.
Their ability to stay on top of every task has been impressive. They have a natural talent for alleviating any worries, allowing me, and partnering with me, to focus on the bigger picture, knowing that everything is being handled meticulously behind the scenes. Their sense of responsibility, attention to detail, and ability to multitask with ease make them an invaluable partner in the business. Duck Soup is not just an excellent operations team, but also a joy to work with. 

Rachel’s upbeat, realistic, and sweet attitude creates a positive atmosphere that uplifts the entire team. They are truly someone you can fully trust, and they never shy away from lending a helping hand. To top it all off, Rachel has a great sense of humor and style, making them a fun and approachable colleague.
Duck Soup is a crucial part of our operation and an extraordinary business partner.” 
- Tamara Stoddard, Founder and Director of Design and Production

LUCY’S BACKYARD

“Rachel was able to listen to some of our weaknesses or “stuck points” and put together not only solutions for them but simple & straightforward paths to getting there. We’re already implementing changes and it was of no additional burden to us (if you’ve been on improvement boards you’ll understand that reference). She’s got a gift for hearing what you’re saying even when you have a hard time pulling it all together. I’d call her more of an ‘executor’ than a ‘consultant’ as we got actual results instead of wordy recommendations or fluff that I’m used to receiving when working with consultants. She’s the secret weapon you didn’t know you needed. Her incredible talent is matched only by who she is as a person.”  
- Angie Bockheim, Managing Director

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